FAQs Using Qustodio with Huawei devices

  • Updated

Following the update to EMUI 10, some Huawei devices no longer have access to Google apps and services. Therefore, after this update, these devices are no longer compatible with the version of the Qustodio Kids’ App available in the Google Play Store.

To continue using Qustodio on your child’s Huawei phone, simply install a version of the Qustodio app on your child’s device from Huawei AppGallery.


qustodio-huawei_download.jpg

 

To avoid issues, make sure you remove any previous versions of Qustodio before installing the new Kid’s app for Huawei.

After you click Install, the installation process will continue exactly as for any other Android device. Check this article out for a step-by-step guide.


Important notes:

  • This version includes Call & SMS monitoring. Once installed, log in to the Family Portal, click your child’s profile, and choose Rules > Calls and SMS to enable/disable this feature.
  • Geolocation features are not yet available for Huawei phones without Google services.
  • Qustodio Parents’ App is not yet available for Huawei phones without Google services.

 

Some Huawei operating system settings may interfere with the Qustodio application.
These options may change depending on the phone model and EMUI version but if you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in.
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Allowed and select All apps from the drop-down menu.
  • Search for Qustodio and select Allow.
  • Next, you will need to configure the Phone Manager app. Open Phone Manager, go to Cleanup, and tap the Settings icon on the top right of the screen.
  • huawei_step_9.jpg
  • Toggle off to disable automatic cleanup.
    huawei_step_10.jpg
  • We also recommend blocking the Phone Manager app in Qustodio Rules to prevent this option from being re-enabled.

Next, you will need to configure the battery settings on your device and follow these additional instructions depending on the EMUI version.

You can check the EMUI version on your device by going to Settings > About phone

EMUI 8-9-10

EMUI 5

EMUI 3-4

Please note: depending on the device model these options may or may not be available for all devices or labeled differently.


EMUI 8-9-10

  • On your Huawei device, go to Settings > Battery and disable both Power saving mode and Ultra power saving mode.
    huawei_step_2.png
  • Tap Launch, then find and tap the Qustodio app to disable the Manage automatically setting. Ensure Auto-launch, Secondary launch, and Run in background are all enabled and click OK.

    huawei_step_5.png
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
  • Finally, you can block access to the device Settings, to increase security: open Qustodio app, login and go to Configure this device > Device settings > Turn ON "Protect Android Settings". This will prevent your child from tampering with the settings (changing the time, etc.).

EMUI 5

  • On your Huawei device, go to Settings > Apps > Settings Special Access > Ignore battery optimization. Change the view to show "All apps" and make sure to allow Qustodio's setting.
  • Then go back to Settings > Apps > Settings (small gear icon at the bottom of the screen) > Special Access > Usage access 
    huawei_3.4.png
  • Select Qustodio and set Allow usage access to ON.
    huawei_3.5b.png
  • Still in the Battery options, tap the Settings icon on the top right of the screen and ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled.huawei_3.7.png
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
  • Finally, you can block access to the device Settings, to increase security: open Qustodio app, login and go to Configure this device > Device settings > Turn ON "Protect Android Settings". This will prevent your child from tampering with the settings (changing the time, etc.).

EMUI 3-4

  • On your Huawei device, go to Settings > All > Device > Power saving > Protected apps > Qustodio and choose Power-intensive. Go to Settings > All > Device Manager > Startup Manager and add Qustodio. Finally, go to Settings > Smart Assistance > Notification Panel and ensure the Notification settings option is disabled.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
  • Finally, you can block access to the device Settings, to increase security: open Qustodio app, login and go to Configure this device > Device settings > Turn ON "Protect Android Settings". This will prevent your child from tampering with the settings (changing the time, etc.).

 

Other Huawei devices:

  • Open Settings > Device > Power saving > Protected apps > Qustodio and turn it ON.
  • Open Settings > Device Manager > Startup Manager and add Qustodio.
  • Disable Ultra Battery mode: Go to Settings > Smart assistance > Notification Panel and uncheck the Notification settings.
  • Block the Phone Manager app on the Family Portal, to prevent your child from forcing Qustodio to close.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
  • Finally, you can block access to the device Settings, to increase security: open Qustodio app, login and go to Configure this device > Device settings > Turn ON "Protect Android Settings". This will prevent your child from tampering with the settings (changing the time, etc.).

 

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