If you want to have a fresh start, because you've played around with Qustodio to see if it fits your needs and works as expected, or perhaps because you've stopped using our Parental Control for a while, please follow the instructions provided below. Before you start, please note:
- Starting afresh will remove the entire history and rules for the children and devices associated with your account.
- Starting afresh will not remove Qustodio from your devices.
How to delete all your data and do a fresh start:
1. Open your Parents app or log in to family.qustodio.com.
2. From the hamburger menu (☰) select Profiles
3. Select the profile you want to remove
4. Click on the Edit button (pencil)
5. Now, tap Remove on the bottom of the screen, and confirm.
6. Repeat the process for every profile you have on your account.
Removing Devices from your account
If you wish, you can also remove all devices associated with your account. You can also follow this process if you can’t add more devices or have old installations associated with your account:
- Open your Parents App or access family.qustodio.com
- From the hamburger menu (☰) select Devices
- You will see a list of all your devices
- Select the one you wish to delete.
- Next, click the bin icon in the top right corner.
- A dialog box will appear to check if you wish to delete the device. Click Remove to confirm.
How to create new children's profiles and protect new devices:
If you removed all the profiles and devices from your account you can start configuring your Qustodio account again: