Qustodio for Windows or Mac is not reporting web/app activity

  • Updated

If you have installed Qustodio for Windows or Mac, and it is not reporting web or app activity, please note that a common cause of issues with Qustodio is interference with security suites (e.g., antivirus, anti-malware, firewall), system optimization software, or other parental controls. If you’re using such a security program, try to uninstall it completely prior to re-downloading and re-installing Qustodio.


To reinstall Qustodio, please follow these steps:

  • Make sure that your computer system and web browser are running the latest versions.
  • Restart the computer.
  • Log in to the computer with an administrator account.
  • Make sure the device is connected to the Internet.
  • During installation, it's important that the cookies are enabled on your web browser
  • If there is any security software installed on the computer (e.g., antivirus, firewall), uninstall it completely.
  • If you use a Mac, make sure to disable Content & privacy restrictions from Apple’s Screen Time feature.

  • Download a fresh version of Qustodio from here.
  • Follow the installation steps provided.
  • Restart the computer.

Tip: To increase security, we recommend that your children's accounts on the device do not have administrator privileges. 

If you find that you need more specific help, please don’t hesitate to contact our Customer Support Team here: https://www.qustodio.com/help/contact/.

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