Qustodio for Android is not reporting web activity

  • Updated

 If you've installed Qustodio for Android, and it is correctly reporting applications being used, but fails to report any web activity, please note the following:​

  • On Android 6 or up Qustodio is compatible with Google Chrome and Firefox.
    If Qustodio fails to report any web activity, it might be because your child uses a different web browser. In this case, we recommend blocking the use of any other web browser using the feature Block Unsupported Browser. For this, please go to your Family Portal / Parents’ App > Your Family > Choose your child > Rules > Web filtering > Settings > Block unsupported browsers.
  • Please read this article to find more information about Incognito or Private Browsing on Android.

Also, please make sure of the following:

  • Make sure that you're using the latest version of the Android operating system.
  • Make sure that you're using the latest version of Qustodio.
  • Make sure that you're using the latest version of the web browser available.

 

 

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