If you have installed Qustodio for Windows or Mac, and it is correctly reporting web activity, but it fails to report any application being used, please note that a common cause of issues with Qustodio is an interference with security suites (e.g., antivirus, anti-malware, firewall), system optimization software, or other parental controls. If you’re using such a security program, try to uninstall it completely prior to re-downloading and re-installing Qustodio.
For this, please follow these steps:
- Restart the computer.
- Log into the computer with an administrator account.
- Make sure the device is connected to the Internet.
- If there is any security software installed on the computer (e.g., antivirus, firewall), uninstall it completely.
- Download a fresh version of Qustodio from here.
- Follow the installation steps provided.
- Restart the computer.