Follow these steps if have trouble installing Qustodio on your child's iPhone or iPad:
Important: Qustodio only works with iOS 11 and up, so before anything, make sure you use iOS 11 or later on your devices, or update to the latest iOS version from the App Store. For this, go on the device, and then to Settings > General > Software updates and if an update is available, tap Download.
Then, follow these steps:
1. Uninstall any previous version of Qustodio on the device. For this, go to your Family Portal / Parents’ Application > Your devices > Choose the device > and on the upper right side of the screen choose the trash symbol, in order to remove it. To uninstall any other version of Qustodio for iOS, follow these steps.
2. Remove any restrictions on the device. For this, go on the device to Settings > Screentime and select Disable Screentime (on older iOS versions this option was called Restrictions).
4. Switch your internet connection from Wifi to 3G or 4G.
5. Follow these exact steps to install Qustodio for iOS.
If you don't know the passcode requested during the installation process:
Qustodio does not require a passcode during the installation process. If you are asked for a passcode during the installation, this is the passcode of your device, which is the code you have set to protect your device with Apple when you first set it up. This code is not related to Qustodio. You can read more about this here.
If you need anymore help, contact us.
Troubleshooting Video 1: Installation of Qustodio Profile steps
Troubleshooting Video 2: no "Profile Downloaded"
Troubleshooting Video 3: profile already installed