How to install the Kids App Qustodio on a Samsung device?

  • Updated

Please note, these options may change depending on the phone model and OS version. 

Before installing Qustodio on your Android device, make sure to remove or turn off Google Family Link. Then choose one of the following options:

 

I have an account

Repeat the following steps for each Android device your child uses. Downloading and installing Qustodio takes about ten minutes.

1. Open Google Play and search for Qustodio or click this link:  
https://play.google.com/store/apps/details?id=com.qustodio.qustodioapp

2. Select Kids App Qustodio

qustodio-kids-download.jpg

 

3. Tap Install

Screenshot_20210811-183032.png

 

4. Once the app is downloaded, please check that the option Enable auto-update is selected on the three dots menu. 

Snip20210811_5.png

 

5. Tap Open

Screenshot_20210811-183207.png

 

6. Tap Log in.

Samsung VPN Android 13_1.jpg

 

7. Enter your email address and password and tap Login.

Samsung VPN Android 13_2.jpg

 

8. Tap on Protect this device.

Samsung VPN Android 13_3.jpg

 

9. Enter a name for the device and click Next.

Samsung VPN Android 13_4.jpg

Tip. Choose a name that obviously links to this specific device, such as Samsung Galaxy S20 if the device is branded Samsung Galaxy.

10. Choose who will use the device or create a new child profile.

11. Tap Let's do it! to continue.

Samsung VPN Android 13_6.jpg

 

12. When prompted to activate Allow Reporting, choose Go to settings. 

Samsung VPN Android 13_7.jpg

 

13. Select Installed apps/services.

Samsung_VPN_Android_13_8.jpg

 

14. Find Qustodio Kids, and turn the switch on and click on Allow

Samsung VPN Android 13_9.jpg Samsung VPN Android 13_10.jpg Samsung VPN Android 13_11.jpg

 

15. Select Allow now and switch the toggle on for Qustodio Kids.

Samsung VPN Android 13_12.jpg Samsung VPN Android 13_13.jpg

16. Allow notifications for Qustodio.

Samsung VPN Android 13_14.jpg Samsung VPN Android 13_15.jpg

 

17. Allow app display

Samsung VPN Android 13_17.jpg Samsung VPN Android 13_18.jpg

18. Turn on all permissions for Qustodio features to work.
Samsung VPN Android 13_19.jpg

Samsung VPN Android 13_20.jpg Samsung VPN Android 13_21.jpg

Samsung VPN Android 13_22.jpg Samsung VPN Android 13_23.jpg

19. Tap Activate now.

Samsung VPN Android 13_24.jpg Samsung VPN Android 13_25.jpg

 

20. The next steps will Enhance protection* by installing Qustodio VPN and CA certificate. 
* If your child's device runs Android 10, please follow these steps

Samsung VPN Android 13_26.jpg Samsung VPN Android 13_27.jpg


21. To install Qustodio CA certificate go to Settings, then tap Other security settings, install from device storage and select CA certificate.

Samsung VPN Android 13_28.jpg Samsung VPN Android 13_29 A.jpg

Samsung VPN Android 13_30 A.jpg Samsung VPN Android 13_31 A.jpg

Important note: If you see the alert "Action not allowed" please make sure your child's device is not managed by another organization or protected by Family Link. If so, please remove Family Link controls first. 

 

22. On the next screen, make sure you tap Install anyway, Download folder, Qustodio.pem.

Samsung VPN Android 13_32 A.jpg Samsung VPN Android 13_33.jpg Samsung VPN Android 13_34.jpg

 

23. That's it.  You have successfully installed Qustodio.

Samsung VPN Android 13_35.jpg

Next step: Consider creating some activity on this device to verify that it shows up correctly on your parent's dashboard. 

Important note:

If your child uses an Android 10 device, when reached step 20 please refer to these screens to enable Enhance protection

Screenshot 2022-06-10 at 15.29.28.png

 

23. That's it.  You have successfully installed Qustodio.

Samsung VPN Android 13_35.jpg

Next step: Consider creating some activity on this device to verify that it shows up correctly on your parent's dashboard. 

 

I'm new to Qustodio

1. Open Google Play and search for Qustodio or click this link:  
https://play.google.com/store/apps/details?id=com.qustodio.qustodioapp

2. Select Kids App Qustodio

qustodio-kids-download.jpg

 

3. Tap Install

Screenshot_20210811-183032.png

 

4. Once the app is downloaded, please check that the option Enable auto-update is selected on the three dots menu. 

Snip20210811_5.png

 

5. Tap Open

Screenshot_20210811-183207.png

 

6. Tap Get started.

Screenshot_2021-07-08-15-17-24-513_com.qustodio.qustodioapp.jpg

 

7. Enter your name and a valid email address that you, and only you, have access to.
Then choose a password and tap Get started.

Screenshot_2021-07-08-15-17-45-758_com.qustodio.qustodioapp.jpg

Qustodio will send you an email to activate the account. Protection will not be active on the device until you read the email and confirm your account.

 

8. Tap on Protect this device.

Samsung VPN Android 13_3.jpg

 

9. Enter a name for the device and click Next.

Samsung VPN Android 13_4.jpg

Tip. Choose a name that obviously links to this specific device, such as Samsung Galaxy S20 if the device is branded Samsung Galaxy.

10. Choose who will use the device or create a new child profile.

11. Tap Let's do it! to continue.

Samsung VPN Android 13_6.jpg

 

12. When prompted to activate Allow Reporting, choose Go to settings. 

Samsung VPN Android 13_7.jpg

 

13. Select Installed apps/services.

Samsung_VPN_Android_13_8.jpg

 

14. Find Qustodio Kids, and turn the switch on and click on Allow

Samsung VPN Android 13_9.jpg Samsung VPN Android 13_10.jpg Samsung VPN Android 13_11.jpg

 

15. Select Allow now and switch the toggle on for Qustodio Kids.

Samsung VPN Android 13_12.jpg Samsung VPN Android 13_13.jpg

16. Allow notifications for Qustodio.

Samsung VPN Android 13_14.jpg Samsung VPN Android 13_15.jpg

 

17. Allow app display

Samsung VPN Android 13_17.jpg Samsung VPN Android 13_18.jpg

18. Turn on all permissions for Qustodio features to work.
Samsung VPN Android 13_19.jpg

Samsung VPN Android 13_20.jpg Samsung VPN Android 13_21.jpg

Samsung VPN Android 13_22.jpg Samsung VPN Android 13_23.jpg

19. Tap Activate now.

Samsung VPN Android 13_24.jpg Samsung VPN Android 13_25.jpg

 

20. The next steps will Enhance protection* by installing Qustodio VPN and CA certificate. 
* If your child's device runs Android 10, please follow these steps

Samsung VPN Android 13_26.jpg Samsung VPN Android 13_27.jpg


21. To install Qustodio CA certificate go to Settings, then tap Other security settings, install from device storage and select CA certificate.

Samsung VPN Android 13_28.jpg Samsung VPN Android 13_29 A.jpg

Samsung VPN Android 13_30 A.jpg Samsung VPN Android 13_31 A.jpg

Important note: If you see the alert "Action not allowed" please make sure your child's device is not managed by another organization or protected by Family Link. If so, please remove Family Link controls first. 

 

22. On the next screen, make sure you tap Install anyway, Download folder, Qustodio.pem.

Samsung VPN Android 13_32 A.jpg Samsung VPN Android 13_33.jpg Samsung VPN Android 13_34.jpg

 

23. That's it.  You have successfully installed Qustodio.

Samsung VPN Android 13_35.jpg

Next step: Consider creating some activity on this device to verify that it shows up correctly on your parent's dashboard. 

Important note:

If your child uses an Android 10 device, when reached step 20 please refer to these screens to enable Enhance protection

Screenshot 2022-06-10 at 15.29.28.png

 

23. That's it.  You have successfully installed Qustodio.

Samsung VPN Android 13_35.jpg

Next step: Consider creating some activity on this device to verify that it shows up correctly on your parent's dashboard. 

 

Was this article helpful?

Can't find what you're looking for?

Try our quick links