Geolocation is not reported for my mobile device

  • Updated

With Qustodio you can manage and track the location of Android and iOS devices on a map. You can find more information on how to set up and use the geolocation feature in this article. If you're having trouble with this feature, please read the information below for each type of device.

Qustodio Geolocation feature needs both GPS and an internet connection to track the location of a device. Please check that Qustodio is still installed and updated on the device and then use the checklist below to double-check if your kids' devices are set up correctly:


Android devices

  • Location permission = ON
  • Location services = ON
  • Battery saver = OFF
  • Data limit = OFF
  • Airplane mode = OFF


iOS (Apple) devices

  • Share my location = ON
  • Location services = Always
  • Airplane mode = OFF

Please note: iOS and Android operating systems will routinely notify you when Qustodio is using your location and ask if you wish to continue doing so. Make sure your children always choose one of the options below in order for the Your Places feature to work:


For iOS devices:

Select the Always option for sharing your location and make sure that “Low Power Mode” and "Low Data Mode” are disabled on the device. 



For Android devices:


Depending on the version of Android you’re running, select Allow all the time or Allow.
To improve location accuracy, High Accuracy Mode needs to be on for Android devices



If you’re experiencing issues with Geolocation, please contact our Customer Support Team.

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