In this article, we’ll show you some easy but important steps to protect your account and ensure your child’s device stays fully secure.
Protect Qustodio Parents App
To enhance app security and prevent unauthorized changes to your settings, follow these steps on each smartphone where the Qustodio Parents App is installed:
- Open the app on your device
- From the hamburger menu (☰) select Account
- Scroll down to the Settings section and toggle on “Protect the Parents App”. Now, your biometric authentication will be required after 30 seconds of inactivity.
Important note: If you notice unexpected changes to your rules, it means someone has access to the Qustodio app or knows your account password.
Make sure to protect the Parents App using the steps above, and reset your password if needed.
If you find the Parents App installed on a child’s device or a family shared device, please be sure to Log out and then remove the app.
- Open the Parents App
- Tap on the hamburger menu (☰)
- Tap Log out at the bottom
Protect Qustodio Kids App
To strengthen protection and reduce the chances of your child bypassing or disabling Qustodio, it’s important to adjust some key settings on each device where the Qustodio Kids App is installed.
On Android devices:
Smartphones, tablets, Kindles, Amazon Fire and Chromebooks, for an additional level of security, we recommend blocking access to the device Settings:
- Open Qustodio Parents App
- From the hamburger menu (☰) select Devices
- Tap on the Android device you wish to protect
- Toggle on “Protect Android Settings” (be sure “Protect Qustodio Settings” is always ON)
On iOS devices:
Use Qustodio Advance tool to increase security on iPhones, iPads and iPods. Please read our setup instructions carefully: How to prevent Qustodio from being removed with Qustodio Advance for iOS.
On Windows and Mac computers:
To improve protection and prevent unauthorized changes, we recommend setting up two separate user accounts on the protected computer:
- An Administrator account for the parent, used to install or manage settings.
- A Standard (non-admin) account for the child, used for daily activities.
This setup helps ensure that your child cannot uninstall or modify Qustodio without permission.
You can find instructions for creating user accounts on your device here:
- How to create a user account in Windows (Microsoft Support)
- Set up users, guests, and groups on Mac (Apple Support)