How do I access my Family Box configuration portal?

  • Updated


Note: These instructions are for parents with a Family Zone Box. If your Box was switched off or disconnected during the update (on 20th June), it will automatically update when it gets reconnected. This may take up to 10 minutes.


To access the configuration portal, your computer or mobile device needs to be connected to the WIFI network on the box. The following browser settings must also be disabled:


If you are using Chrome:

Under Privacy and security, ensure that Use secure DNS is disabled.


If you are using Firefox:

Under Connection settings, ensure that Enable DNS over HTTPS is disabled.

Once you are on the same Wi-Fi and have disabled the relevant settings:


  1. Go to and enter your 16-digit box code (you can find it on your box in the format: FZXX-XXXX-XXXX-XXXX). You will only need this code the first time you access the portal.

  2. Create a password - we recommend choosing one that your child will not guess

Was this article helpful?

Can't find what you're looking for?

Try our quick links